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I want to cancel my subscription and renewal

Mic1014
Grande
Grande

Hello. I would like to cancel my plan and renewal as I no longer live in Italy. 

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6 RISPOSTE 6
gae974
Top
Top
HI @Mic1014,
if you stop topping up, the offer stops and, after 12 uninterrupted months without even a top-up, the SIM is permanently deactivated.
Greetings.
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Mic1014
Grande
Grande
Thanks for your response. My renewal is however automatic and I can't figure out how to stop it
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gae974
Top
Top
Go to the app from My offer, Auto top-up and follow the instructions to deactivate it.
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Angelyca
Capo ho.fficina
Capo ho.fficina

Hi @Mic1014  , to completely deactivate the number you can send the withdrawal request via Whatsapp https://wa.me/393792220618?text=Hello. Select the Withdrawal and reconsideration service

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Mic1014
Grande
Grande
Thank you. I managed to download an official withdrawal form. Where should I send the form?
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Flavia
Capo ho.fficina
Capo ho.fficina

Hi @Mic1014, you can send it to the whatsapp number provided in the previous message. Thank you and good evening.

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