Hi @Dessi , I inform you that the PUK (Personal Unblocking Key) code can be found on the ho. app, in the personal area of the site From the APP I have. this is the path to follow: - dashes at the top right, - Your number - I manage my profile - Your number. For further information, view the following link: https://supporto.ho-mobile.it/t5/Soluzioni-per-usare-la-SIM/Codici-PIN-e-PUK/ta-p/13 If you are unable to to recover it, do not hesitate to contact me again.