Dear Sir/Madam, I am in travel in Germany and have flight back on early morning of Monday while my net doesn't work after 2 time re charging. It means I paid 10 euro and nothing! First time I came in person in Biella branch and asked them to get assure I won't left alone during trip and they confirm. Please assist with free recharge immediately because it will not be safe for a foreign lady traveling with no internet. Thanks for your understanding. Maryam