I activated sim 1hour ago. Not working

[Rebecca]

Hi @Work, were you able to activate the sim? If you need my support, I kindly ask you to write me your details in a private message. It will be my responsibility to check! Thank you

[Work]

I activated my sim over 1 hour ago and it’s not working. My phone says no service. I was advised at the store it would take 10 minutes.