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Renewing and canceling plan

Maya6
Grande
Grande
Hello I purchased an HO sim in May. And I purchased credit for one month from a store using cash. For the next month I used the app and added credit (I did NOT activate the automatic monthly plan). Now I’m leaving Europe and want to stop the plan. Will it automatically stop when I run out of credit in the app or will I be charged monthly on my credit card ? As well if I come back to Europe next year can I re-activate the plan using the app or does the sim deactivate after 6 months of no usage ?
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1 RISPOSTA 1
Sirya
Capo ho.fficina
Capo ho.fficina

Hello  @Maya6 , I inform you that at the time of renewal we will in any case deduct the cost of the offer from your remaining credit, which will therefore go negative, but we will not deduct other renewals. The month of validity of your offer begins when the remaining credit becomes positive, so you don't waste even a day. I also remind you that the SIM I have. it is valid for 12 months from the last recharge. Starting from the eleventh month you will only be able to receive calls. To update the expiration date of your SIM, just top up. I remain at your disposal for any further clarification.

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