Internet connection

[Josephine]

Hi @Atena1374, our offers have a maximum speed of 30 mbps. We remind you that the actual speed depends on several factors such as the device used and the network overload. We invite you to move the network from 4G to 3G, wait for the E to appear, turn off the device. Switch on again wait for the E to reappear and bring the network back to 4G. We remain available.

[Atena1374]

Hello
I have a “ho simcard”
With offer “6.99 per month” for a number”+393xxxxxxx”
I want to know the speed mentioned in the website is”30Mbps”
But my internet speed is really low, I have a iphone , I don’t know is it related to type of my device?
Please guide me how can I have the higher speed? It is really urgent.