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Request for refund

Brandon
Grande
Grande
Dear Convenor,

I hope my message finds You well.

I am writing because i saw my credit is less than 0€. I will like you to please refund my money and allow my account like it was. The moment i will need internet, i will subscribe.

Best regards .
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2 RISPOSTE 2
Josephine
Capo ho.fficina
Capo ho.fficina

Hi @Brandon, the credit is deducted only for the monthly renewal of the offer. The offer cannot be deactivated because we do not have pay-per-use pricing. If you don't intend to use the number at the moment, just don't top up. The month of validity of your offer begins when your remaining credit becomes positive again, so you don't waste a single day. Below is the link with all the info: https://supporto.ho-mobile.it/t5/Soluzioni-per-passare-a-ho/Tutto-sull-editore-ho/ta-p/126 I remind you that the SIM I have. it is valid for 12 months from the last top-up. To update the expiration date of your SIM, simply top it up. I remain available. Good evening.

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gae974
Top
Top
HI @Brandon,
you end up with a negative credit because you will not have recharged on the renewal date.
Greetings.
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