Useless internet

[Rebecca]

Surely we apologize for the inconvenience, but the private message we request is used to protect your privacy since we ask you for your data and telephone number. Then by the way the checks are absolutely necessary. We remain at your disposal!

[Furious1]

My internet on my ho sim is completely unusable and your customer service is absolutely shocking. I have not been able to use my internet properly for weeks or at all for the past two days. What am I paying for? I have seen SO many people saying the same thing both here and on your Facebook page and the only response they get is that you will contact them privately. This is not good enough! Acknowledge that you are having problems providing the service we have all paid for, apologise and refund us!