Prossimo rinnovo non disponibile

[Rebecca]

Hi @Nanaa, could you send me your details in a private message? Thanks, I'd like to check! I am available!

[NRG_HO]

@Nanaa 

it tell you  that the next renewal isn't available...maybe you must to contact the customer service at 192121

sorry for my bad english

[Nanaa]

Hello. I use ho. mobile app and usually it says days until a next charge but now it says "Prossimo rinnovo non disponibile". What does it mean?