Transfer of credit

[Rebecca]

Hi @OA, write me your data in private, so we can check!

[OA]

Dear Debora,
My number is transferred successfully but my credit is not. I think I chose abbonamento as the type of my old sim by mistake. Though it was rechargeable and with a residual 20€. Please help me to receive it.
Regard

[Deborah]

Hi @OA, I sent you a private message. As soon as I have the required data, I will provide you with support. I remain available. Have a good evening.

[OA]

Dear Authority
I am a new member of ho. And I am waiting for the transfer of my number. However on my attachment of transfer it is written that my credit cannot be transferred. I wanted to know how I can resolve this problem.
Regards