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passaporto e doppio canone

svaraas
Grande
Grande

Hello

I can't make it past the last verification step where the app is supposed to take my passport and face photo. It gets stuck there and doesn't catch.

I was also charged double the cost of 7 euros.

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3 RISPOSTE 3
Rebecca
Capo ho.fficina
Capo ho.fficina

Hi, have you tried restarting?

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svaraas
Grande
Grande

Yes, I tried rebooting. I tried to continue with another phone, but it doesn't work. Also, How do I get a refund for the second charge?

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Flavia
Capo ho.fficina
Capo ho.fficina

Hi @svaraas, I contacted you privately. I am at your disposal to check together. See you soon!
 

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