passaporto e doppio canone

[Flavia]

Hi @svaraas, I contacted you privately. I am at your disposal to check together. See you soon!
 

[svaraas]

Yes, I tried rebooting. I tried to continue with another phone, but it doesn't work. Also, How do I get a refund for the second charge?

[Rebecca]

Hi, have you tried restarting?

[svaraas]

Hello

I can't make it past the last verification step where the app is supposed to take my passport and face photo. It gets stuck there and doesn't catch.

I was also charged double the cost of 7 euros.