İt says my sim is paid for but i am unable to use it.

[Sirya]

Hi @Zeynep, I sent you a private message. I will take care of giving you feedback as soon as possible. Good day.

[Zeynep]

Hi, it says on the app that my sim has been reneved and the money withdrawn but when i try to make a call or use my internet it says that my sim hasn't been paid for.