Extra money deduction

[Josephine]

Hi @Kajal, if you need assistance, send me your details, your telephone number and tell me the complete street address and postcode of the area you are in. To write to me privately, log in to the Community, click on your name and tap on ho.fficina profile, you will find an envelope indicating private messages. I remain available. Good evening.

[gae974]

Check in Spending and Traffic what expense items you have.

[Kajal]

Dear, my credit balance was automatically set to zero today. I couldn't use the services and I had to recharge my account. I don't understand why my balance was zero. Till yesterday it was not zero and I am not using any other offer.
Thanks,
Kajal