My offer has been cancelled

[Deborah]

Hi @Moti, I sent you a private message. As soon as I have the requested data I will provide you with support. I remain available. Good day.

[Moti]

I activated my sim card on October 5th. Last moth I recharged my sim with 100GB internet by 6.99 €; however, this month the app wants me to recharge my sim card by 11.99€ for calling and internet. what should I do to return back my previous situation?