SIM not verified (after couple of days)

[Benedetta]

Hello @Hoven, I contacted you privately. I am at your disposal to check together. See you soon!

[Hoven]

Hi. Sorry, I don't speak Italian, but we bought ho-SIMs with my husband. The activitation of my SIM and internet went perfectly fine, but my husbands SIM still says that verification after video identitation can take 24 hours. It has taken a couple days already. It's hard to call to the service number because we don't speak the language. I hope you can help this way.