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Billed for EU calls

Keins
Benvenuto
Benvenuto
According to my contact's terms, calls to normal EU numbers are free. Why was I charged for calling a landline (office, no special number) in Germany?
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5 RISPOSTE 5
Keins
Benvenuto
Benvenuto
004973150061584
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gae974
Top
Top
Because if you call a German number from Italy, the call is paid according to the following costs:

Germany

When you are in Italy, call or send SMS to this country with these rates.

Calls

Carry out

€0.232/min

SMS

Sent

€0.07/SMS

Rates updated on 12/21/2023 and valid until 12/31/2024.
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Keins
Benvenuto
Benvenuto
It says in the app that calls within EU are the same as calls in Italy?
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gae974
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Top
Yes. But then you didn't call the German number from Italy?
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Rebecca
Capo ho.fficina
Capo ho.fficina

Yes, exactly @Keins 

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