Cambio offerta

[Rebecca]

Hi @Pani , I confirm that there is no downgrade of the offers!

[NRG_HO]

@Pani It's not possible.... you must to exit from ho.  transfering your number to another provider like "Coop Voce" then you can return to ho. with the offer for new client ported from another provider

[Pani]

No i want to change my offer from 70 G for 8€ to 50 G for 5.99€ . I am not able to proceed via app

[mistermax]

@Pani what? you are confused! do you want to increase the gb or do you want to pay less?
if you want to pay less you have to triangulate, as I told you before. if you want to have more gb From the app -> menu -> my offer -> change offer.

[Pani]

Not useful at all, even if i want to change my offer to 50G I had to pay more.

[mistermax]

@Pani

Hello! you don’t have to buy a new SIM card but you have to transit for a virtual operator (only the compatible ones) or iliad and then return to HO (triangulation)

[Pani]

I want to change my offer from8 € to 5€. It doesn't let me , should I buy new sim cart?