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Pani
Grande
Grande
I want to change my offer from8 € to 5€. It doesn't let me , should I buy new sim cart?
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6 RISPOSTE 6
mistermax
Top - Livello 2
Top - Livello 2
@Pani

Hello! you don’t have to buy a new SIM card but you have to transit for a virtual operator (only the compatible ones) or iliad and then return to HO (triangulation)
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Pani
Grande
Grande
Not useful at all, even if i want to change my offer to 50G I had to pay more.
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mistermax
Top - Livello 2
Top - Livello 2
@Pani what? you are confused! do you want to increase the gb or do you want to pay less?
if you want to pay less you have to triangulate, as I told you before. if you want to have more gb From the app -> menu -> my offer -> change offer.
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Pani
Grande
Grande
No i want to change my offer from 70 G for 8€ to 50 G for 5.99€ . I am not able to proceed via app
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NRG_HO
Grandissimo - Livello 3
Grandissimo - Livello 3

@Pani It's not possible.... you must to exit from ho.  transfering your number to another provider like "Coop Voce" then you can return to ho. with the offer for new client ported from another provider

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Rebecca
Capo ho.fficina
Capo ho.fficina

Hi @Pani , I confirm that there is no downgrade of the offers!

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