I want to cancel my subscription and renewal

[Flavia]

Hi @Mic1014, you can send it to the whatsapp number provided in the previous message. Thank you and good evening.

[Mic1014]

Thank you. I managed to download an official withdrawal form. Where should I send the form?

[Angelyca]

Hi @Mic1014  , to completely deactivate the number you can send the withdrawal request via Whatsapp https://wa.me/393792220618?text=Hello. Select the Withdrawal and reconsideration service

[gae974]

Go to the app from My offer, Auto top-up and follow the instructions to deactivate it.

[Mic1014]

Thanks for your response. My renewal is however automatic and I can't figure out how to stop it

[gae974]

HI @Mic1014,
if you stop topping up, the offer stops and, after 12 uninterrupted months without even a top-up, the SIM is permanently deactivated.
Greetings.

[Mic1014]

Hello. I would like to cancel my plan and renewal as I no longer live in Italy.