I have 1.8 euro now i have 0.53, where is my charge

[Sylvie]

Ciao @Mehrnoosh21, hello, does the problem you have reported persist? If you need assistance send me a private message with your details. I remain at your disposal, good evening.

[DarkChris]

Contact them on their fb Channel.

[Mehrnoosh21]

Today noon, I charge my sim card in 1 euro, and my plan was 8.99 euro, it remains 1.8 euro in my account, but now in the evening my charge has been reduced to 0.5.
Where is it