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Lost Sim card

Grande
Grande

Hello
I am abbas sibai, phone number 0039-333*******. Email: abbas-sibai@hotmail.com

I lost my sim card while I am out side italy for vacation

Tomorrow I will return back Rome and i am in need to a new sim card with same of my number.

Any help or suggestion, waiting your reply.

Regards,

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1 RISPOSTA 1
Deborah Capo ho.fficina
Capo ho.fficina

Hello @Abbassibai,
you can block your SIM so that your number is not used by others:
- Request the suspension of your SIM: you can do it from the ho. App, on the personal area of ​​the site or by calling the 800 688 788 for free from any number of any operator
- Certifies theft or loss: make a report to the Public Security authorities
- Finally, request the replacement of the SIM: you can keep the same number, the same offer and the same remaining credit
To replace your SIM you need to go to an ho. Store, which you can find at the following link: https://www.ho-mobile.it/trova-negozio.html
Bring with you a valid ID and the tax code. By replacing the SIM you can keep the same number, the same offer and the same remaining credit.
By replacing the SIM you can keep the same number, the same offer and the same remaining credit.
Find more info at the link: https://supporto.ho-mobile.it/t5/Soluzioni-ai-problemi/Sostituzione-SIM/ta-p/19
I remain at your disposal. Good evening!

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