My plan wasn't renewed

[Kligerman]

Hi!
I got a massage that my plan was renewed yesterday, but it's still taking money from my charged money and doesn't work when the money runs out. Even tried to change the plan but it doesn't help.
How do I fix that?
Can I get my money back?

[Flavia]

Hi @Kligerman, I contacted you privately. I am at your disposal to check together. Soon!