Discontinuing Services

[hotchocolate]

Hi, 

I would like to know about the possibility of discontinuing services and terminating my Ho. Mobile connection. I no longer live in Italy and would like to dispose off my cellular connection. Could someone point me in the right direction?

Thank you very much.

[Josephine11]

Hello @hotchocolate, in addition to the possibility of discontinuing the SIM I have. and let it deactivate after a year, if you had the remaining credit on the SIM, you can request that it be returned to you, this will involve deactivating the SIM. You can find all the necessary information and the form to request the return of the credit at the following link: https://supporto.ho-mobile.it/t5/Soluzioni-ai-problemi/Restituzione-del-mio-credito-residuo/ta-p/125 I am at your disposal for any further clarifications. Good evening.

[LariBerry]

La mia amica è partita dall'Italia e vuole la forma per annullare il suo account. Dove si trova la forma?

[Flavia]

Ciao @LariBerry, ti ho contattato in privato. Sono a tua disposizione per verificare insieme. A presto!