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Call forwarding

RamanG
Grande
Grande
Hi, My calls are being forwarded to a number which I didn't activate. +39 45117 is that number. I can't deactivate that setting because it says the operator ho is not allowing to deactivate.
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3 RISPOSTE 3
gae974
Top - Livello 2
Top - Livello 2
HI @RamanG,
try typing the following string on your phone keypad which deactivates all
call forwarding services that may be active on your line:

##002# [send]

Greetings.
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RamanG
Grande
Grande
Hi Thank you for your reply. I tried using the code ##002# and it shows a message that call forwarding is disabled. But again when I go and check in the settings it shows that number. Which I have mentioned. Especially in forward when busy and not reachable.
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Deborah
Capo ho.fficina
Capo ho.fficina

HI @RamanG,
the number you see +3945117 is the active default and non-changeable setting which is set automatically if the ho.called service is active.
At the following link you will find details on how the service works: https://supporto.ho-mobile.it/t5/Soluzioni-per-usare-la-SIM/Servizi-gratuiti-della-SIM/ta-p/72676
Good evening.

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