Please can you refund my second payment, i mistakenly pay twise

[Josephine]

Hi @JassBhullar, I contacted you privately. I am at your disposal to check together. See you soon!
 

[JassBhullar]

My number +39379xxxxxxx I have a recharge 10 euro in postepay account but decuted the money in my account but not recharge done please return my money

[JassBhullar]

My number+39379xxxxxxx my recharge not done but decuted the postepay balance 10 euro please return my account money thank you

[Sylvie11]

Hi @Mohammadamin, I inform you that this is a pre-authorization for payment and I confirm that the technical times to cancel the provisional authorization depend on the manager of the card (credit card or PayPal) used for payment, usually 30 days. If the payment should be present on the statement, you must send a copy of the same to our support email: supporto@mail.ho-mobile.it. I am available. Good day.

[Mohammadamin]

Hi
My situation is exactly the same, I paid twice for activating my simkart, please refund my money

[Deborah11]

Hi @Esther1,

I sent you a private message. As soon as I have the requested data I will provide you with support. Thanks and enjoy the rest of the day.

[Esther1]

dis***************************** please Email me I need your feedback please

[Esther1]

Hello I'm still waiting

[Esther1]

Yeah I supposed to pay 9.99€ but I tried paying through my phone and I mistakenly pay more than 9.99€ so please turn my balance please 🙏

[Esther1]

Please I mistakenly pay twice I don't know how to retrieve my money back